Our services
Maintenance
A short let goes through more wear in a year than a tenancy does in three, and every fault is discovered by a paying guest rather than by someone who lives there and can wait until Saturday. Maintenance on a short let is therefore mostly about speed and about catching things early.
What it is
Everything from a blown bulb to a failed boiler: the emergency call-outs, the trades, the preventive work that stops a small fault becoming a refunded stay, and the coordination of anything you decide to have done.
Why it matters
A fault during a stay is not just a repair, it is a refund, a bad review and a gap in the calendar while it is fixed. The cost of reacting is almost always higher than the cost of preventing. And because the property is inspected between every single stay, a managed short let surfaces problems far earlier than a tenancy does.
In practice
How we handle it
- Faults reported by guests or found at changeover are triaged the same day.
- Trades we have used before and can get hold of, rather than whoever answers the phone on a Sunday.
- Preventive work is booked into calendar gaps, so it does not cost you a night.
- You set a limit below which we simply get it done, and above which we ask you first. Most owners set it at a level that avoids being telephoned about a toilet seat.
- Every job appears in the monthly report with what it was and what it cost.
What you end up with
What the owner gets
- A property that is looked at between every stay rather than once a year.
- One number to call, and someone else making the calls.
- An itemised record of every job, which is also what your accountant needs.
FAQ
Questions owners ask about maintenance
Who pays for repairs?
You do, as the owner, exactly as with a tenancy. We do not mark up trade invoices. What the management fee covers is the arranging, the access, the supervision and the reporting.
What counts as an emergency?
Anything that stops a guest using the property safely: heating and hot water, water ingress, electrical faults, security of the door. Those are dealt with immediately. A dripping tap is fixed at the next changeover.
The rest of it
Everything else we handle
- Listing optimisationThe listing rewritten for how guests actually search, then revised on what the data says.
- PhotographyA professional shoot, staged properly, and reshot when the property changes.
- Dynamic pricingRates moved against real demand, so the calendar fills at the best rate it can.
- Guest communicationEvery message, at any hour, from the first enquiry to the last review.
- Cleaning and linenHotel-standard turnarounds, photographed, with linen that is replaced rather than nursed.
- Review managementReviews asked for properly, answered properly, and used to fix what they point at.
- Monthly reportingOccupancy, revenue, costs, our fee and your payout, on one statement, every month.
Free estimate
What would your property earn?
Send us the property and one of our managers will come back within 24 hours with a realistic figure. No obligation, and no lock-in if you go ahead.
Two other ways to work with us
- Refer a property, take £275Introduce a landlord and take £275 when the property goes live. Estate agents have a choice of terms.
- What we actually doThe eight things we handle on a managed short let, each explained properly rather than in a sentence.