Our services
Cleaning and linen
Cleanliness is the most common reason a short let gets a bad review, and it is entirely preventable. A changeover is not a domestic clean: it is a reset of the whole property to an identical standard, done inside a few hours, between a guest leaving and the next one arriving.
What it is
A full reset between stays. Every surface, the bathroom and kitchen to a hotel standard, fresh linen and towels throughout, consumables restocked, and a condition check with photographs.
Why it matters
It protects the review score, which is the thing that sets your rate. It also decides your capacity: a property that can be turned around in one afternoon can sell same-day changeovers, and a property that needs a full day between guests cannot. Over a year that difference is a meaningful number of nights.
In practice
How we handle it
- Vetted teams who do short-let turnarounds specifically, which is a different job from a weekly domestic clean.
- The same checklist every time, so the standard does not depend on who turned up.
- Linen and towels are replaced with a fresh set rather than laundered on site, so a delayed wash never delays a check-in.
- Condition is photographed at the end of every clean. That record is what settles a damage claim.
- Anything found broken is reported the same day, so it is fixed before the next guest rather than discovered by them.
What you end up with
What the owner gets
- A consistent standard you do not have to inspect.
- A photographic record of the property's condition between every stay.
- Same-day changeovers where the property allows, which is more sellable nights.
FAQ
Questions owners ask about cleaning and linen
Who pays for the cleaning?
The cleaning fee is charged to the guest as part of the booking, which is standard across the platforms. It appears in your monthly report alongside everything else.
Can I keep my own cleaner?
Yes, if you have someone you trust. We bring them into our system and our checklist so the standard and the reporting stay consistent. If they are not available for a changeover, our team covers it.
The rest of it
Everything else we handle
- Listing optimisationThe listing rewritten for how guests actually search, then revised on what the data says.
- PhotographyA professional shoot, staged properly, and reshot when the property changes.
- Dynamic pricingRates moved against real demand, so the calendar fills at the best rate it can.
- Guest communicationEvery message, at any hour, from the first enquiry to the last review.
- MaintenanceEmergencies answered the same day, and the small things caught before a guest finds them.
- Review managementReviews asked for properly, answered properly, and used to fix what they point at.
- Monthly reportingOccupancy, revenue, costs, our fee and your payout, on one statement, every month.
Free estimate
What would your property earn?
Send us the property and one of our managers will come back within 24 hours with a realistic figure. No obligation, and no lock-in if you go ahead.
Two other ways to work with us
- Refer a property, take £275Introduce a landlord and take £275 when the property goes live. Estate agents have a choice of terms.
- What we actually doThe eight things we handle on a managed short let, each explained properly rather than in a sentence.