Our process
How it works
From your first enquiry to your first payout, this is exactly what to expect when you appoint us.
Consultation
A free consultation to understand the property, your goals and your expectations. We assess its potential, discuss availability, and answer any questions about how we manage.
Onboarding
We handle everything needed to get the property guest-ready: professional photography, listing creation, pricing setup, and coordinating any improvements worth making before launch.
Go live
The listing goes live across Airbnb, Booking.com and Vrbo. Dynamic pricing starts working immediately to attract bookings at the best achievable rates.
Ongoing management
Guest communication, cleaning, maintenance and reviews run from our side. You can be as involved as you like; most owners simply read the monthly report.
Monthly payout
At month end you receive a detailed performance report along with your payout — occupancy, revenue, expenses and our fee, set out in full.
FAQ
Common questions
How much can I earn?
Earnings depend on location, size, amenities and season. On average our managed properties earn 40% more than self-managed listings. We give a personalised estimate at the consultation, based on comparable properties nearby.
What does the fee cover?
Listing creation and optimisation, photography, dynamic pricing, guest communication around the clock, booking management, cleaning and maintenance coordination, review management and monthly reporting. The only extras are direct costs such as cleaning fees, usually covered by guest payments.
How quickly can it be listed?
Most properties are live within one to two weeks of signing, allowing for photography, listing creation and minor preparation. Already guest-ready, and we can move faster.
Can I still use the property?
Yes. Block off any dates you want through the owner portal. We ask only for reasonable notice so the calendar can be managed around your own bookings.
What if something goes wrong mid-stay?
Our team is reachable at any hour. From minor inconveniences to emergencies we have set protocols and trusted tradespeople. We keep you informed and handle the work.
How are guests screened?
Platform verification, booking history and direct conversation. We can add requirements such as minimum age, verified ID or longer minimum stays if you prefer.
What about property damage?
All major platforms provide host protection insurance and we make sure the listing is always covered. Condition is photographed before and after each stay, and we handle any claim on your behalf.
Can I keep my own cleaners?
If you have cleaners you trust, we will bring them into our system. Otherwise we assign one of our vetted teams, experienced in short-let turnovers.